Refund policy

Returns and Refunds

Last updated: 20 August 2026

If you have changed your mind about your purchase, you can request a return by following the instructions below.

Right of Withdrawal

For purchases made online, you have the right to withdraw from the contract within 14 calendar days from the date on which you receive your order, without providing any reason.

To notify us of your decision to return an item, please email info@lamyssjewels.com preferably including:

your full name;
your order number;
the item or items you wish to return.

It is sufficient to send your withdrawal request within the 14-day period.

After notifying us of your decision, you must return the goods without undue delay and in any event within 14 days from the date on which you communicated your withdrawal.

Return Conditions

We kindly ask you to handle the jewellery with care and only to the extent necessary to establish its nature, characteristics and fit, in the same way you would reasonably be able to inspect an item in a physical store.

Products should be returned complete with any items and accessories originally supplied and, where reasonably possible, in their original packaging.

The absence of the original packaging does not automatically prevent you from exercising your right of withdrawal.

If a product shows signs of use or handling beyond what is necessary to establish its nature, characteristics and functioning, a deduction may be made from the refund corresponding to the actual diminished value of the product.

Due to the handcrafted nature of our jewellery, slight variations may occur between individual pieces. Where these variations do not affect the quality, functionality or conformity of the product, they are considered a characteristic of handcrafted production rather than a defect.

Personalised Products

The right of withdrawal does not apply to products made to the customer's specifications or clearly personalised, where provided by applicable law.

The fact that a standard product is prepared or manufactured after an order has been placed does not, by itself, exclude the right of withdrawal.

How to Return an Item

After notifying us of your withdrawal, please send the item to:

Lamyss jewels di Pavan Arianna
Via Friuli 14
Silea (TV)
Italy

We recommend using a tracked shipping service and keeping your receipt or proof of postage until the refund process has been completed.

Return Shipping Costs

When exercising the standard right of withdrawal, the direct cost of returning the goods is borne by the customer.

If the product is defective or non-conforming, any costs necessary for exercising the legal guarantee, including any necessary shipping costs, will not be borne by the customer.

Refunds

Where the right of withdrawal has been validly exercised, we will refund the amounts due within 14 days from the date on which you notify us of your decision to withdraw.

We may, however, withhold the refund until:

we have received the returned goods; or
you have provided evidence that the goods have been sent back,

whichever occurs first.

If you return your entire order, the refund will also include the cost of the least expensive standard delivery method available when the order was placed.

Any additional delivery costs resulting from your choice of a more expensive delivery method than the standard option offered will not be refunded.

The cost of sending the goods back to us remains the customer's responsibility in the case of a standard withdrawal.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

For orders paid by bank transfer, the refund may be made by bank transfer. For orders paid by cash on delivery, which is available exclusively for deliveries within Italy, refunds will be made by bank transfer at no additional cost to the customer.

Exchanges

If you would prefer to exchange your product for another item, please contact us at info@lamyssjewels.com.

Exchanges are subject to availability of the requested item.

The option to request an exchange does not limit your right to request a refund when you validly exercise your right of withdrawal.

Orders Purchased as Gifts

The fact that an item was purchased as a gift does not exclude the statutory right of withdrawal applicable to online purchases.

Refunds are normally issued using the payment method used for the original order and therefore to the person who made the purchase.

If you have received a Lamyss Jewels item as a gift and would like to exchange it, please contact info@lamyssjewels.com and we will assist you subject to product availability.

Defective or Non-Conforming Products

All products purchased from Lamyss Jewels are covered by the statutory legal guarantee of conformity provided by applicable law.

If you believe that your product is defective or does not conform to what you ordered, please contact:

info@lamyssjewels.com

Where possible, please include photographs of the item. This will help us understand the issue and identify the most appropriate solution more quickly. Providing photographs does not limit your statutory legal guarantee rights.

Where a genuine lack of conformity exists, you will be entitled to the remedies provided by applicable law, which may include repair or replacement at no cost and, where the relevant legal requirements are met, a price reduction or termination of the contract with a refund.