Shipping policy

Shipping Policy

Last updated: 20 August 2026

Lamyss Jewels currently ships to Italy and France.

The shipping methods actually available, their costs and estimated delivery times are displayed at checkout based on the delivery address.

Processing and Delivery Times

Delivery is generally estimated within 5-10 business days from order confirmation, unless different timings are stated on the product page, at checkout or elsewhere on the Website.

For orders paid by bank transfer, order processing will begin once payment has been credited to our account and the estimated delivery period will run from that date.

Delivery times are estimates and may vary depending on the destination, shipping method selected, order volumes and carrier performance.

Unless otherwise agreed or communicated to the customer before purchase, delivery will in any event take place within the time limits provided by applicable law.

Shipping Costs Within Italy

The following rates currently apply to deliveries within Italy:

Free shipping on orders over €85;
€5.90 with BRT courier for orders that do not qualify for free shipping;
€3.99 for delivery to an InPost Locker, where available;
for orders paid by cash on delivery, which is available exclusively within Italy, shipping costs €9.90, or €5.90 for orders over €85.

The shipping rates and conditions actually applicable to your order will always be displayed at checkout before your purchase is confirmed.

Temporary shipping promotions may change the rates stated above.

Shipping to France

Lamyss Jewels also ships to France.

Available delivery methods and their respective costs are calculated and displayed at checkout based on the delivery address.

Cash on delivery is not available for orders delivered to France.

Any promotional shipping rates or free-shipping thresholds applicable to France will be displayed on the Website or directly at checkout.

Order Tracking

Once your order has been handed over to the carrier, you will receive an email containing a tracking link or tracking number, where tracking is available for the selected shipping service.

Tracking information may take several hours to become active in the carrier's system.

If you have not received your tracking information within 48 hours from the shipping confirmation, please contact us and we will check the status of your delivery.

Delivery Delays

We do our best to ensure that orders are delivered within the estimated timeframes.

However, delays may occur due to circumstances outside our reasonable control, including carrier logistics issues, adverse weather conditions, periods of unusually high shipping volumes, strikes, public holidays or other exceptional events.

Delivery dates are therefore estimates unless a specific delivery deadline has been expressly agreed.

In the event of a significant delay, please contact us at info@lamyssjewels.com so that we can check the situation directly with the carrier.

Parcels Lost or Damaged in Transit

Where shipping is arranged by Lamyss Jewels using one of the delivery methods offered on the Website, the risk of loss of or damage to the goods remains with Lamyss Jewels until you, or a third party designated by you other than the carrier, physically receive the goods.

If your parcel appears to have been lost, damaged in transit or presents a problem upon delivery, please contact us at info@lamyssjewels.com.

We will contact the carrier and manage the issue in accordance with your rights under applicable consumer law.

If your parcel shows visible damage upon delivery, where possible we recommend taking photographs of the packaging. This can help us manage the claim with the carrier and does not affect your statutory consumer rights.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that you have entered an incorrect address, please contact us as soon as possible at info@lamyssjewels.com.

We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once the parcel has been handed over to the carrier.

Where permitted by applicable law, any additional costs resulting from a new shipment being required because the customer supplied an incorrect or incomplete delivery address may be charged to the customer.

Failed Delivery and Parcel Collection

If the carrier is unable to complete the delivery, further delivery attempts may be made or the parcel may be delivered to a collection point or other location indicated by the carrier.

Please check the carrier's communications and tracking information to prevent the parcel from being returned to us after the applicable collection period has expired.

If you experience any problems with your delivery, please contact us and we will help you check the shipment status.